Terms of Service

Last updated: 08.10.2026

1. Provider

GermanAddress is a service of ABC Office, Rue de Morges 22, 1023 Crissier, Switzerland (VAT CHE-284.072.845). Contact: info@abc-office.eu, +33 9 70 44 01 21.

2. Service

We provide a postal address in Germany and handle mail received for the named recipients on your account: reception, envelope scanning, open & scan on request, storage, forwarding and, depending on your plan, parcel reception. The service is not company domiciliation: no company may establish its registered office at our address.

3. Identity verification

The service starts after verification of the account holder’s identity (and, for companies, of the company). You guarantee the accuracy of the information provided and inform us of any change.

4. Subscription and payment

Subscriptions are monthly, payable in advance by card or SEPA Direct Debit via Stripe, and renew automatically each month. Prices are in euros; no VAT is charged. Postage and published extras are billed in addition.

5. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded. To exercise your right of withdrawal, you must inform us (ABC Office, Rue de Morges 22, 1023 Crissier, Switzerland, e-mail info@abc-office.eu, phone +33 9 70 44 01 21) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your notice before the withdrawal period has expired.

6. Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and at the latest within 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result. If you requested the service to begin during the withdrawal period, you must pay us an amount proportionate to what has been provided until you informed us of your withdrawal, in comparison with the full coverage of the contract.

7. Cancellation

You may cancel at any time with the button “Cancel contracts here” at the bottom of every page, from the customer portal or by e-mail; cancellation takes effect at the end of the paid month. Remaining mail is forwarded at your cost or returned to sender, as you instruct.

8. Acceptable use

The address may not be used for fraud, to receive prohibited or dangerous goods, or for any unlawful purpose. We may refuse items and suspend the service in case of misuse.

9. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under mandatory statutory provisions. For slight negligence we are liable only for breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible and on which you may regularly rely), and then only for the foreseeable damage typical for this type of contract. The liability of postal carriers is governed by their own terms; use insured or tracked services for valuable items.

10. Personal data

Personal data is processed according to our privacy policy.

11. Applicable law

These terms are governed by Swiss law, without prejudice to the mandatory consumer protection rules of your country of residence. Place of jurisdiction is Lausanne, Switzerland, unless consumer law allows you to bring proceedings in your own country.

12. Consumer dispute resolution

We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)
To ABC Office, Rue de Morges 22, 1023 Crissier, Switzerland, e-mail info@abc-office.eu:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
Ordered on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.